All UK shipping will take 1-2 working days to arrive. All other countries may take up to 7 working days. Please look at our shipping page for more information.  

All our orders are sent using a tracked service. If you miss your delivery, please arrange a redelivery with the shipping company. You will receive all tracking information Alternatively please contact customer services via email or the contact us page and we will get the sorted on your behalf.

Search through all products, select the item(s) you want and pick a size and add to basket. Once you are happy with your items click make payment.

You will get an automated email to confirm your order. Once your order has been processed you will get and email saying that your order has been dispatched.

If you have not received your order confirmation email, it can be one of two things. The email may have gone into you junk folder. If it is not there it could be that your order has not been processed correctly. In this case no money should be taken. Please contact us so that we can help resolve this.

We are very sorry you have not received your product(s) in the timescale you expected. All UK orders are processed the same day if the order is place before 12pm Monday to Friday, from which delivery should be expected within 1-2 working days. If you have not received your order within 3 days working days please contact us and we aim to respond with in 12 hours to get it resolved. 

Orders for Europe and the rest of the world are to be expected within 7 working days. If you have not received your order within 12 working days please contact us and we aim to respond with in 12 hours to get it resolved.  

We are very sorry that you are not satisfied with the product you have received. This is not the SVOSVA standard and we would like you to accept our deepest apologises.

Please email us with your order number, the name/product code of the item in question and any further details. We will get this resolved as soon as possible. Your satisfaction is our main priority.  

We aim to restock products regularly, but if your item is not in stock, simply contact us with what product it is and we will help you out. Once the product is back in stock you will be the first to know.

Please note if you no longer see the product you want on our product pages, it will not be coming back into stock.

Yes although colours may appear different on different screens. We try our best to represent the product as accurately as it is.

Svosva is an online brand, so unfortunately we do not have a physical shop. However we do host popups up and down the country and internationally. To keep up to date with our popups follow us on Instagram, were we post regularly about events. Also subscribe to our newsletter. Those on our list are the first to know about events.

Input the code at checkout. Please note that all discount codes are case sensitive and only one code can be used at a time. Please always make sure the code you are using is still in date.

We are happy to say we now ship to the EU using an express DPD service. Shipping to the EU is £8.99 and is inclusive of duties and fees.

No you will not have to pay any customs, duties or fees.

Post-Brexit, customs duty and fees are chargeable on all orders from our site. The charge for customs varies from country to country. Please note that our shipping rate may seem a little high because we want to ensure our customers do not have to pay any duties or fees once their garment arrives.